Last Updated: May 5, 2026
Thank you for visiting our website. We take your privacy very seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as the rights you have regarding your information.
1. Information We Collect
When you visit our website, create an account, place an order, subscribe to our newsletter, or contact customer service, we may collect the following categories of information:
- Personal Identification Information: Name, email address, phone number, shipping address, billing address.
- Order & Transaction Information: Products you purchased, order number, payment method, transaction amount.
- Account Information: Username, password (stored encrypted), shopping cart contents, wish list.
- Browsing & Device Information: IP address, browser type, operating system, access time, pages viewed, click behavior, referral URL.
- Communication Information: Emails, online chat records, and attachments exchanged with our customer service team.
2. How We Use Your Information
We use your information for the following purposes:
- Process and fulfill your orders (including shipping, payment, and invoicing)
- Provide customer support and respond to your inquiries or complaints
- Send order status updates, shipping notifications, and return approval results
- Improve website experience and analyze user behavior to enhance our products and services
- Send promotional emails, product updates, or special offers (only with your explicit consent)
- Prevent fraud and ensure transaction security
- Comply with legal obligations or resolve disputes
3. How We Share or Disclose Your Information
We do not sell, rent, or arbitrarily share your personal information. We may share your information with third parties only when reasonably necessary for the following purposes:
- Shipping Carriers: To deliver your order (e.g., courier companies)
- Payment Processors: To process payments (e.g., PayPal, Stripe, Alipay, WeChat Pay)
- Service Providers: For website hosting, data analytics, email delivery, etc. (e.g., Shopify, Google Analytics)
- Legal Requirements: When required by law, regulation, legal process, or government request
- Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business assets (we will notify you in advance)
All third-party partners are required to comply with applicable data protection obligations and may not use your information for any other purposes.
4. Cookies and Similar Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, for example:
- Remembering your login status and shopping cart contents
- Analyzing website traffic and user behavior (e.g., Google Analytics)
- Recommending relevant products based on your interests
You can refuse or delete cookies through your browser settings, but this may affect certain functionality (such as staying logged in or adding items to your cart).
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL Encryption: All sensitive information (such as payment data) is encrypted via HTTPS protocol
- Access Control: Only authorized employees may access your information when necessary
- Regular Security Reviews: Monitoring system vulnerabilities and updating protective measures
While we strive to protect your information, please note that no internet transmission or electronic storage method is 100% secure.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Fulfilling orders (including after-sales service, returns, and exchanges)
- Complying with legal obligations (e.g., tax invoices are typically kept for 7 years)
- Resolving potential disputes
After the retention period expires, we will anonymize or securely delete your information.
7. Your Rights
Under applicable laws (including GDPR, CCPA, etc.), you may have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete personal information
- Right to Erasure: Request deletion of your personal information under certain circumstances
- Right to Restriction: Request that we restrict how we process your information
- Right to Data Portability: Request export of your information in a structured, commonly used format
- Right to Withdraw Consent: For information processed based on consent, you may withdraw your consent at any time
To exercise any of these rights, please contact us using the information in Section 11. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to third-party websites (such as payment platforms, social media, blogs). This Privacy Policy does not apply to those third-party websites, and we are not responsible for their privacy practices. Please read the privacy policies of any third-party websites carefully.
9. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that such information has been inadvertently collected, we will delete it as soon as possible.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes (such as significant changes to the scope of data collection or how we use your information) will be notified to you by:
- Posting a notice on our website homepage
- Sending an email notification before the changes take effect (if you have an account with us)
The revised Privacy Policy is effective as of the “Last Updated” date shown at the top of this page.
11. Contact Us
If you have any questions about this Privacy Policy, wish to provide comments, or exercise your privacy rights, please contact us at:
Email: shiqiansu8@gmail.com
Customer Service Hours: Monday to Sunday, 19:00 – 23:00 (Beijing Time)